kitsyhub Terms of Service

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Welcome to kitsyhub. These Terms of Service ("Terms") set forth the rules that apply when you visit, browse, or purchase from the kitsyhub website, mobile platform, product catalog, and customer support channels. Your access to our platform or completion of a purchase signifies your acceptance of these Terms.

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1. Acceptance of Terms

By visiting, browsing, or otherwise using any service offered by kitsyhub, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with any laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must discontinue use of our website and services immediately.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without prior permission;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling kitsyhub products for commercial purposes without explicit written authorization.
• Account Security: You bear responsibility for safeguarding your account login credentials and for every activity that occurs through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical error occur, kitsyhub may correct the mistake and alter or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen details are supplied for informational purposes; customers with severe allergies should carefully inspect product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may restrict order quantities or cancel orders that appear fraudulent or that breach these Terms.
• Payment Processing: All payment data is encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are subject to our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are described in our Shipping Policy.
• Returns & Refunds: Returns, eligibility requirements, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content available on kitsyhub's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to kitsyhub and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, kitsyhub is not responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. Our total aggregate liability for any claim connected to a transaction will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Any dispute or claim connected to these Terms or your purchase must first be presented to kitsyhub's support team for informal resolution.

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9. Changes to These Terms

kitsyhub may revise or update these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. Your continued use of our website or services after any updates take effect constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: kitsyhub
• Customer Support Email: [email protected]
• Customer Support Phone: 13476669558
• Physical Business Address: 54-17 43rd street, MASPETH, NY 11378, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST